Effective Date: 1 April 2025

Welcome to The Independent Living Company. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website or use our services.

1. Who We Are

The Independent Living Company (“we”, “our”, or “us”) provides personalised guidance and recommendations to help individuals and families confidently navigate their care journey.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact information: name, email address, phone number
• Demographic information: age, location, preferences
• Care-related details: information about care needs or those of your loved ones (only with your consent)
• Usage data: IP address, browser type, operating system, pages visited, and time spent on the site
• Communication history: records of any correspondence with us

3. How We Use Your Information

We use your data to:

• Provide personalised care guidance and recommendations
• Improve our website and services
• Communicate with you about your enquiries or requests
• Send relevant updates or newsletters (if you’ve opted in)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Your consent
• The performance of a contract
• Legal obligations
• Our legitimate interests (e.g. improving our services)

5. Sharing Your Information

We do not sell or rent your data. We may share your information with:

• Trusted service providers who assist in operating our website or delivering our services
• Regulatory bodies or law enforcement where required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We take data protection seriously and have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or reporting requirements.

8. Your Rights

Under UK and Australian data protection laws, you have rights including:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Erasure of your data in certain circumstances
• Objection to or restriction of processing
• Data portability

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Independent Living Company
Email: hello@tilc.com.au
Phone: 0414 371 395
Address: PO Box 3034, Ashgrove East, QLD, 4060

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (UK) or the Office of the Australian Information Commissioner (OAIC):

• UK: www.ico.org.uk
• Australia: www.oaic.gov.au